Customer Information Privacy Policy

We respect your privacy and are committed to protecting customers’ personal data when accessing our website, checking fares, and using our transportation booking services. This Privacy Policy explains how we collect, use, store, and protect customer information in accordance with applicable laws and regulations.

1. Purpose and Scope of Information Collection

When customers use the Taxiconnect website, we may collect certain necessary information to provide fare quotations, confirm bookings, and support customer service, including:

  • Pick-up location

  • Drop-off location

  • Requested booking time

  • Full name of the person making the booking

  • Contact phone number

  • Other information voluntarily provided by the customer when submitting a booking request

The collection of information is carried out transparently, for legitimate purposes, and in compliance with regulations on personal data protection.

2. Purpose of Using Information

The information provided by customers may be used for the following purposes:

  • Receiving and processing booking requests

  • Confirming trip details, pick-up time, and service information

  • Contacting and assisting customers during service use

  • Handling feedback, complaints, or customer care requests

  • Improving operational quality, user experience, and service accuracy

Taxiconnect is committed not to using customers’ personal information for any purpose other than those directly related to transactions, customer support, and legal obligations as required by law.

3. Information Retention Period

Customer information is stored within the Taxiconnect system for as long as necessary to fulfill the purposes stated above, or for such period as required by law.

If a customer requests correction, updating, or deletion of their data, we will review and process the request in accordance with applicable regulations, except where continued retention is required by law.

4. Measures to Protect Personal Information

We apply appropriate technical and administrative measures to protect personal information against unauthorized access, loss, misuse, or unintended disclosure.

Security measures may include:

  • Controlling internal access rights to data

  • Protecting servers and stored data

  • Monitoring, reviewing, and updating security solutions when necessary

  • Coordinating with technical providers, security specialists, or infrastructure partners to strengthen data safety

In addition, all organizations or individuals involved in operating the website’s data storage system are required to comply with confidentiality obligations in accordance with the law.

5. Individuals or Organizations That May Access Personal Information

Customers’ personal information may only be accessed by individuals, departments, or competent authorities on a need-to-know basis, including:

  • Website administrators

  • Technical and IT departments

  • Operations, customer service, and call center departments

  • Competent state authorities upon lawful request

Access to information is always limited to what is necessary for work purposes, customer protection, and legal compliance.

6. Sharing Information with Third Parties

We do not sell, trade, or disclose customers’ personal information to third parties, except in the following cases:

  • With the customer’s consent

  • Where disclosure is necessary to provide services requested by the customer

  • Upon lawful request from competent state authorities

  • In other cases as required by law

Where disclosure is necessary outside ordinary circumstances, we will do so on a lawful basis and with priority given to protecting the legitimate rights and interests of customers.

7. Customers’ Rights Regarding Personal Data

Customers have the right to:

  • Request access to the personal information they have provided

  • Request correction or updating of inaccurate information

  • Request deletion or restriction of data processing in certain cases as provided by law

  • Submit complaints or feedback regarding the collection, use, and protection of personal information

Upon receiving a valid request, Taxiconnect will review, verify, and respond within an appropriate timeframe.

8. Methods for Requesting Data Correction or Filing Complaints

If customers wish to correct, update, or delete their personal information, or submit feedback regarding the use of their data, please contact us at:

Email: [email protected]

We will review the relevant information and handle the matter promptly to protect customers’ rights and interests.

9. Our Commitment

We are committed to protecting customers’ personal information with a high sense of responsibility and with measures appropriate to our operational capacity.

We continuously review and improve our data management processes in order to:

  • protect customers’ privacy

  • enhance system security

  • reduce the risk of unauthorized access

  • increase transparency in the collection and use of information

In the event of a cybersecurity incident affecting personal data, we will proactively coordinate with competent authorities and take necessary actions in accordance with legal requirements.

10. Prohibited Conduct

Customers must not use any tools, software, or other means to illegally interfere with the system, alter the data structure, spread malicious code, gain unauthorized access, damage the website, or engage in any conduct that violates the law in relation to our website.

If fraudulent acts, impersonation, unauthorized dissemination of information, or attacks on the system are detected, we reserve the right to retain evidence and provide relevant information to competent authorities for handling in accordance with the law.